New partnership for Profitmaker and James Harcourt (NI)
When Colin Crothers became Managing Director of James Harcourt (NI) Ltd earlier this year, one of the first things he did was to introduce Profitmaker’s software. Colin was familiar with the lean management software, which was used throughout the installation company he worked for previously. Colin comments: “The software’s a real time saver, and has transformed the efficiency of our service.
“Using Profitmaker Pocket, a sales rep can visit a homeowner, give an accurate price and print off a professional estimate there and then. Profitmaker Pocket is linked to Profitmaker.Net with an updated price list so margins are instantly checked and orders can be closed that day. If the homeowner electronically signs, it’s downloaded from Profitmaker.Net and imported straight into Profitmaker Office’s system ready for survey. Without Profitmaker software it could take more than a week for this process to complete.”
Colin continues: “The software allows me to watch sales and surveying progress in real time. At a weekly sales meeting, the latest figures are on my laptop and I’ll see changes in real time. I can view estimates that have been won, lost or are pending. Surveys and installation targets can also be monitored as they occur. Personnel at James Harcourt can access Profitmaker diaries so customer queries relating to sales, surveyor and installation can be dealt with immediately - there’s no ‘can I get the sales or the installation department to call you back?’ scenarios. Profitmaker saves time, reduces errors and gives us greater profits.”